Jobs at Weston

Network Consultant

Weston is hiring a Network Consultant in Anchorage, Alaska office.

Need more free time? We are a well-established IT firm serving business clients with 10 to 60 computers on Microsoft Windows networks. We, as a team have agreed our goal going forward is to grow at a sustainable rate, while taking care of our employees and managing the stress that comes from a typical IT career. After all, who moves to Alaska because they want to work all the time? Most of us are here because we love the outdoor activities that Alaska has to offer. That’s not to say we don’t work hard, we expect a lot from our team, you will be on a call on a rotating basis, and we get after it during business hours, but we believe in work/life balance. We believe in our core purpose, “To Better the Lives of Others”, both for our team, our clients, and our community.

The Ideal Candidate will have: 

  • Personality first and foremost, if you like to sit in a dark basement and type away this job is NOT for you, our business is based on building lasting relationships with our clients
  • The desire to work with a close-knit team of professionals in a small business atmosphere
  • The drive to develop professionally and personally
  • Excellent troubleshooting methodology
  • Ability to multi-task and switch gears often
  • Ability to step back and see the big picture, not just the task at hand
  • Self-awareness, know when you know something and ask when you don’t
  • Attention to detail demonstrated by taking accurate notes

Responsibilities 

  • Build client relationships through trust and responsiveness for long-term success
  • Typically manage 5-8 clients at a time
  • Open and close client tickets efficiently while entering accurate and timely notes (hint: know when you have spent enough time and know when to escalate)
  • Research and troubleshoot client issues for resolution by putting the client’s needs first, and communicating with them through the life of the issue
  • Serve as back-up for Helpdesk
  • Educate and train Weston Staff on clients and environments (through documentation, conversations, emails)
  • The Consultant is the Lead on client projects and must be organized with good follow-through
  • Consultant will work with client to uncover new opportunities and report to Account Manager for follow-up
  • Approximately 40% of this job will be working with clients at their sites, 60% will be in the Weston office handling phones and tickets

Technical Requirements 

  • At least 4 years of experience implementing and supporting Microsoft Windows 10/11 and server operating systems.
  • At least 4 years experience with Office 365 administration and basic active directory management
  • At least 4 years of Hands on experience in networking, routing and switching
  • Experience in setting up and configuring server hardware
  • Experience in remotely supporting customers and using remote support tools

Must either have or pass the following Exams within the first 90 days of employment:

  • SonicWALL Network Security Administrator:

And at least one of the following… 

  • Microsoft 365 Certified: Security Administrator Associate
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • Microsoft 365 Certified: Teams Administrator Associate
  • Microsoft 365 Certified: Messaging Administrator Associate
  • Comptia Network+

We offer competitive pay ($58,000 to $85,000 per year DOE) a matching retirement plan, performance rewards and health, dental, and vision insurance.

If you think you would make a good addition to our team, please go to this link to fill out an assessment and upload your resume.

Service Manager

About Us:

Weston Technology Solutions is a leading Managed Service Provider (MSP) specializing in delivering top-notch IT services to our clients. We pride ourselves on providing exceptional customer support, reliable, secure and innovative solutions, and a collaborative work environment.

Role Overview:

As the IT Services Manager, you will play a pivotal role in ensuring the success of our service delivery team on a daily basis. Your primary focus will be on coaching and developing team members to excel in their roles, deliver outstanding customer experiences, and contribute to the growth of our business.

Responsibilities:

  • Team Leadership and Development:
    • Lead, mentor, and drive a team of service professionals, including technicians, engineers, and support staff.
    • Foster a positive and collaborative team culture that encourages continuous learning and professional growth.
    • Conduct regular one to one review meetings and provide constructive feedback to team members.
    • Identify training needs and create development plans to enhance team skills.
  • Service Excellence:
    • Ensure timely and effective resolution of client issues, incidents, and service requests.
    • Hold team accountable to maintain high service levels and meet SLAs. Monitor and review KPIs with team.
    • Implement best practices for incident management, problem resolution, and service delivery.
    • Champion a customer-centric approach in all interactions.
  • Process Improvement:
    • Continuously assess and improve service delivery processes.
    • Identify bottlenecks, streamline workflows, and enhance efficiency.
    • Implement industry standards and frameworks (e.g., ITIL) to optimize service operations.
  • Client Relationship Management:
    • Build strong relationships with key clients.
    • Understand their business needs and align service offerings accordingly.
    • Proactively address client concerns and ensure satisfaction.
  • Coaching and Training:
    • Coach team members on technical skills, customer service, and professional development.
    • Conduct regular training sessions to enhance knowledge and expertise.
    • Encourage a growth mindset and foster a learning culture.

Qualifications:

  • Bachelor’s degree in a relevant field (Computer Science, IT, Business, etc.) or equivalent experience.
  • Proven experience in managing service delivery teams within an MSP environment.
  • Strong leadership, communication, and interpersonal skills.
  • Familiarity with ITIL principles and best practices.
  • Passion for coaching and developing team members.

Benefits:

  • Competitive salary and performance-based bonuses.
  • Comprehensive health, dental, and vision insurance.
  • Simple IRA retirement plan with company match.
  • Professional development opportunities.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for this role. —

We look forward to welcoming a dynamic and growth-oriented MSP Service Manager to our team! If you’re passionate about coaching, team development, and delivering exceptional service, we encourage you to apply. Send your resume and cover letter to jobs@weston-tech.com or apply via our Indeed posting.

Weston

- A Team That Supports Your
People, Not Just Your Technology