Jobs at Weston
Weston is hiring a Network Consultant for our Bend, Oregon, Office
Need more free time? We are a well-established IT firm serving business clients with 10 to 60 computers on Microsoft Windows networks. We, as a team have agreed our goal going forward is to grow at a sustainable rate, while taking care of our employees and managing the stress that comes from a typical IT career. After all, who moves to Bend because they want to work all the time? Most of us are here because we love the outdoor activities that Bend has to offer. That’s not to say we don’t work hard, we expect a lot from our team, you will be on a call on a rotating basis, and we get after it during business hours, but we believe in work/life balance. We believe in our core purpose, “To Better the Lives of Others”, both for our team, our clients, and our community.
The Ideal Candidate will have:
- Personality first and foremost, if you like to sit in a dark basement and type away this job is NOT for you, our business is based on building lasting relationships with our clients
- The desire to work with a close-knit team of professionals in a small business atmosphere
- The drive to develop professionally and personally
- Excellent troubleshooting methodology
- Ability to multi-task and switch gears often
- Ability to step back and see the big picture, not just the task at hand
- Self-awareness, know when you know something and ask when you don’t
- Attention to detail demonstrated by taking accurate notes
Responsibilities
- • Build client relationships through trust and responsiveness for long-term success
• Typically manage 5-8 clients at a time
• Open and close client tickets efficiently while entering accurate and timely notes (hint: know when you have spent enough time and know when to escalate)
• Research and troubleshoot client issues for resolution by putting the client’s needs first, and communicating with them through the life of the issue
• Serve as back-up for Helpdesk
• Educate and train Weston Staff on clients and environments (through documentation, conversations, emails)
• The Consultant is the Lead on client projects and must be organized with good follow-through
• Consultant will work with client to uncover new opportunities and report to Account Manager for follow-up
• Approximately 40% of this job will be working with clients at their sites, 60% will be in the Weston office handling phones and tickets
Minimum Technical requirements
- At least 5 years supporting Windows environments, including Windows 7, 8, 10, Server 2012, 2016, 2019
- Strong Knowledge of Active Directory and Group Policy
- Understanding of basic network protocols: TCP/IP, DNS, DHCP, etc…
We offer competitive pay ($52,000 to $75,000 per year DOE) a matching retirement plan, performance rewards and health, dental, and vision insurance.
We believe in our core purpose: “To Better the Lives of Others,” whether it is our clients, our employees or the charities that we contribute to.
If you think you would make a good addition to our team in either Bend or in Anchorage – please click the link below to fill out an assessment and upload your resume.
https://erep.com/e/40804/
Weston is hiring an Account Manager for our Bend, Oregon, Office
Do you want to help businesses apply technology to empower their teams to succeed? Are you rewarded by seeing how your efforts have benefited the businesses and lives you interact with? Do you want to learn from and contribute to a great team of professionals to help clients? If so, we have the best position you are looking for!
Weston Technology Solutions is looking for an Account Manager to join our amazing team. The right fit will be someone who has a customer focused mindset and who strives for excellence in the work they do. They:
- Listen and ask the right questions to understand the needs of the clients they partner with
- Work to identify the best solutions from those available for the needs of their clients
- Move the process ahead for solutions to get implemented for their clients by a team of professionals
- Learn to see bigger than they have before about what is important to their clients and how they can help them achieve their business goals
The Ideal addition must have:
- Excellent listening, negotiation, and presentation skills
- Organizational ability to maintain multiple client relationships and associated tasks
- Strong ability to translate technical needs/requirements to clients
- Good understanding of sales principles for excellent customer service
- Proven work experience or relevant sales role is an advantage but not preferred
- A degree in Business would be a plus.
As an Account Manager, your job duties include the following:
- Follow established procedures and organizational guidelines
- Negotiate contracts and close agreements that solve technology needs for clients
- Meet client needs by completing specific deadlines and requests
- Consistently perform satisfaction checks and report on deliverables to clients
- Develop plans and strategies for new and prospective clients
- Ensure timely and successful delivery of client solutions
- Forecast and track account metrics
- Aid in identifying areas of improvement to meet client satisfaction targets
We believe in our core purpose: “To Better the Lives of Others,” whether it is our clients, our employees or the charities that we contribute to.
For more information, email jobs@weston-tech.com
Weston is hiring a Helpdesk Consultant
Weston Technology Solutions is currently looking to hire for our open Helpdesk Consultant position. This position is required to solve contracted client problems quickly, and close them with a sense of urgency leading to high client satisfaction. While we’re prefer somebody local to either Bend, Oregon or Anchorage, Alaska, we are opening this position to fully-remote employees as well.
The right candidate will be action-oriented, results-driven and dedicated to solving client challenges in a timely and effective manner. To succeed in this role, the candidate must be organized, detailed and efficient in understanding the challenge and deploying the proper solution.
We offer competitive pay, a matching retirement plan, performance rewards and health, dental and vision insurance. We believe in our core purpose: “To Better the Lives of Others,” whether it is our clients, our employees, or the charities that we contribute to.
Responsibilities:
- Monitor help desk system and finish open tickets
- Answer phones, communicate ticket status to clients and keep them informed
- Enter detailed and accurate notes and time spent on each ticket, in real-time throughout the day
- Establish a trustworthy relationship with clients and solve issues quickly
- Act professionally with proper tone, both written and verbal
- Meet company standards and metrics for the position (related to tickets and performance)
- Follow troubleshooting policies and SOPs at all times
- Escalate tickets when needed according to company policy
- Take ownership and appropriate action on tickets and follow-through to ensure they are closed
- Effectively communicate with the Team about problems and updates for best resolution
Qualifications:
- Must be organized, with an attention to the details
- Good and reasoned communication – verbal and written
- Ability to take accurate notes
- Must be urgent and results-driven
- Must enjoy learning new technologies and how to deploy them to help businesses
- Technical training in Windows 10 and Office365 preferred
- Technical training in network basics preferred
Pay range would be $40,000 to $58,000 per year depending on experience. To apply for this job, please go to the following link to take a quick assessment and upload your resume: