Weston Technology Solutions

Weston has supported our IT needs for many years. They have a wonderful response time and provide excellent customer service. They are always willing to work with us and help us in coming up with solutions for extra projects we take on. They have been an active part of our annual HIPAA Security Risk Assessments and have also offered classes for additional education and support.

Weston, both their services and staff have become an incredible asset to our organization. As technology in healthcare continues to grow, so does the need to ensure protection of patient’s PHI (Protected Health Information). Weston worked directly with our Executive Director and Compliance Officer to structure and map out a strategic plan including encrypted equipment security and updates to programs and software necessary to ensure the confidentiality of our information. Weston has also been instrumental in improving efficiencies with our technology. The incredible work by the Weston team led to Executive Director Karla Stead suggestion to CEO Brock McFarlane follow the Weston name with the tagline “Making Executive Director’s Dreams Come True.” It is unclear if that suggestion is under review by Weston! :)

I wanted to reach out to let you know that I had another local IT company come do a network review of the environment that Weston setup and supports. They found that our system is running great and congratulating us on having an IT provider who was maintaining our system so well.

Working with Weston is a pleasure and I know that as an Administrator for the company it helps my job so much to know that the Weston team is there to assist anyone who reaches out with an issue without me needing to be involved. I would especially like to point out the benefits of having in-office visits with Jeff. Not only is he knowledgeable about our specific needs but folks in the office recognize him as the face of our IT support and trust that he will provide solutions or suggest alternatives that will benefit our business.

In late 2010 we were re-evaluating the IT needs of our company. We had been utilizing the services of a small IT company that had been working well for us for several years. As our firm grew and technology changed and evolved, we had come to the decision that we needed more support and service than our current IT Company could provide. We decided to meet with Weston Technology Solutions. After thoroughly discussing our specific wants and needs with them we decided to go with their CompleteCare solution. We couldn’t be happier! We now have 24/7/365 support, any problem or questions are addressed quickly and professionally, our vendors and licenses are managed for us and with their monthly fixed fee model we can now budget out IT costs annually. Most importantly, we have seen a significant reduction in our downtime giving us the ability to focus on our core business instead of our technology.

We have been a client of Weston for a number of years, and their partnership has been invaluable. They’ve been available for weekend and after-hours emergencies and are readily available for any time a problem arises. They have also worked with our software vendors and have adapted our systems to some handle a variety of specialized applications. Whether we have people working at our home office, a job site, or somewhere else remotely, Weston has been able to keep them connected and on our network. They recently helped us upgrade our server and move our e-mail into the cloud. They did this with almost no downtime during business hours, and virtually no burden on our employees as a result of the upgrade.

We will continue to rely on Weston for our daily IT needs and when software and hardware needs to be replaced and upgraded.