Happy New Year From Weston!

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Programming note: Weston’s offices will be closed on Monday, January 2, 2023, for the New Year Holiday. Here’s hoping you have an enjoyable New Years!

As we say goodbye to 2022 and dive head first into 2023, we’d like to look back on the year with a year in review newsletter, looking back at the most popular newsletter articles of the year and some of the things we got accomplished this year. As always this time of year, New Year’s technology resolutions of the past still apply as good practice and the 20212020201920182017, 2016 and 2015’s year-end wrap-ups are all worth a read.

Our core purpose at Weston is to better the lives of others. That is why we are in business in the first place and we have really taken that to heart the last couple years. We truly care about the communities we live and do business in as we support lots of great non-profit organizations financially and continue to provide our time and expertise whenever we can. These organizations directly impact the well-being of those in our local communities, nation and the world and we feel it is a privilege to help and support them. We’ve been doing this for over 28 years now, and we’re glad you’re here with us.

In addition, we accomplished a few things this year we wanted to share, too:

  • We completed our MSPVerify and CyberVerify certification and audit (more on this to come).
  • We introduced you to Randy, Evan, Ron and Don.
  • We taken 22% more phone calls since 2020, but still answer them in 18 seconds on average and are taking less time than in years past to resolve issues (2.6% faster resolution time on the nearly 13,000 tickets we closed). This is all while managing and monitoring nearly 1900 computers (over 400 more than in 2020).
  • Our client satisfaction rating is at nearly 93%.
  • We’ve been able to donate an additional 20% to lots of great non-profit organizations.

We hope this newsletter has been a valuable resource to you (and please email us if there is any particular type of content you’d like to see more or less of). We ran some numbers to see what people are reading in this newsletter and on our blog. These individual articles from the last year were the most popular based on newsletter clicks and post views, so you can revisit them again or read them for the first time if you missed them when we mentioned them before. These are in no particular order:

In addition, these articles we wrote up prior to 2022 are still getting a lot of traffic and are still relevant:

If you’re looking to catch up on all the past reading material, you can follow our blog posts here.

Thanks for supporting us and we look forward to working with you in 2023!

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