A network issue has impacted email messages processed by WestonBlock, causing email delays. Our provider is enacting emergency failover procedures to fully restore service. You may experience sporadic delays in sending or receiving emails until service has been fully restored. This may also affect ClickProtect and Quarantine access.
For more information as we receive it, please see updates to this blog post. If you need to submit an immediate service ticket, we recommend you call your local Weston office and our dispatcher will open a ticket for you:
- Bend: (541) 383-2340
- Anchorage: (907) 375-8324
- Spokane: (509) 228-7718
Thanks for being a valued Weston Customer!
Note: It should be noted in all the years we've been using this provider for WestonBlock (at least seven that we could count), this is their first outage that has affected email flow, so we are still very confident in the service. Cloud providers aren't perfect, but we're happy with their reliability.
Update at 1:00 Pacific Time: Inbound mail should now be flowing properly. Outbound mail (for clients who have their outbound mail routed through WestonBlock servers) is still experiencing delays.
Update at 3:30 Pacific Time: An additional update from the WestonBlock provider: As they continue to troubleshoot the current issues with outbound mail flow, they will be making some changes to primary routing in their Denver data center. This change will take place at 7:00pm Pacific Time. During this change, customers may see as much as 5-30 minutes of service degradation. We'll be posting more updates as we receive them.
Update at 8:00AM Pacific Time: The changes last night were completed and mail and service access is now back to 100% functionality. Engineers will continue to monitor it throughout the day.