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Recent blog posts

New Translation Features in Microsoft Word

Posted by on in How To

The latest version of Office 365 includes a variety of updates. One in particular is useful to businesses who work in international markets: The Translator features in Word have received an update. This latest update now supports 60 languages, including 11 that use neural machine translation (meaning you get a better-quality translation). It’s pretty simple to get started with translating.

Tagged in: Microsoft Office365 Tips

Keep an Eye Out for Phishing Attacks

Posted by on in Security

Malicious emails are on the rise. According to the recent reports from ProofPoint, there was a 85% rise in malicious emails last quarter compared to Q2, along with a 600% rise in phishing attacks using malicious URLs. Compared to 2016, malicious URL attacks have risen a whopping 2200%.

So what can you do to protect yourself from phishing scams? You can follow these tips, which we published a couple years ago, but they still hold true.

Tagged in: Email Security Spam Virus

You Like Doughnuts, Right?

Posted by on in Off Topic/Fun

doughnutsEarlier this year we implemented a new single-click feedback system on our ticket closing emails. We also implemented it recently on our quote approval emails as well. It’s been quite useful for us as we’ve gotten much more feedback from our clients in a more timely manner. We’re now using the feedback rankings our staff receives (both technical and sales) as part of any sort of bonus calculations they may eligible for.

Our goal is to make sure we serve you the best we can, so put a high value on the feedback we receive – good, bad or otherwise. At some point in the future, we even plan on showing comments, reviews, and ratings we receive (in real time) on our web site so folks can see how we’re doing (which is currently sitting at a 98% satisfaction rate, based on the last 300 reviews).

While we have had a great deal of response, we always want more data and we’re going to bribe you with something we know everybody likes: doughnuts (or donuts, if you prefer), so we now have a Food For Feedback program. If your company submits feedback on a higher percentage of your tickets and approved quotes in a month than anybody else, we’ll buy your office doughnuts (minimum of five closed tickets or quotes approved per month to be eligible). We run the reports monthly and will contact the winning company to schedule a doughnut delivery. This month’s winner was the folks at La Pine Community Health Center.

So keep an eye out on those closing ticket and quote approved emails for these faces...

Rate Weston

...and click on how you think we did, and we’d be grateful for any additional comments you can provide.

Giving Thanks on #GivingTuesday

Posted by on in IT Blog

Our company’s core purpose is “to better the lives of others”. One of the ways we do so is we set aside a portion of our net income to charities we support. So far this year, we’ve given over $21,000 to great causes. In the Spirit of Thanksgiving and with today being Giving Tuesday, we’d like to take a quick moment to list some of the organizations we’ve contributed to over the last few years. We wouldn’t be able to do this without the support of our awesome clients. Thanks so much for working with Weston, and the following charities thank you as well:

Tagged in: Charity

Cyber Threat Protection As a CompleteCare client, you can rest assured that we are doing everything we can to protect your network from security threats and problematic malware. We were asked by a client recently what we do to help protect them from cyber threats, so we figured we’d share a bit of our multi-layered approach here (these are the major items but not the only items).