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Recent blog posts

New Customer Feedback Options

Posted by on in News and Events

When we finish up a service request and close out the ticket, an automated email will go out to the main contact on the ticket. That email has always had a link to a customer satisfaction survey. While we love to get feedback on our services (especially considering that part of our team’s compensation is based on customer satisfaction), we weren’t getting the amount of responses we’d like – likely because the survey required a visit to another web site and required answering a few questions and it was a bit of a process.

Long story short, it was clunky and we knew we could do better. So we did.

Online Payments Now Available

Posted by on in News and Events

Weston’s support portal is a great way to keep track of tickets you have open with us. If you’re our primary contact at a company, you can also see the status and updates of all open tickets for your company as well as view invoices and their status. You now have the ability to pay unpaid invoices online with direct bank transfer (ACH) or credit card.

HIPAA Headlines, News, and Notes

Posted by on in Security

hipaaEven if you’re not a medical office or clinic, if your business deals with HIPAA-regulated industries at all, there’s a pretty good chance you should be following HIPAA news as well. And really, following the headlines of an industry that takes protecting confidential data very seriously is never a bad thing. Here are some recent headlines that should be paid attention to, especially if you’re a HIPAA-regulated business.

Amazon EchoIf you’ve ever watched Star Trek The Next Generation, you’ll know that Captain Pickard interfaces with the LCARS computer by saying “Computer” followed by a command. If you own an Amazon Echo or Amazon Dot, you are probably familiar with what it takes to activate the device: “Alexa” followed by a command. If you’d rather act like Pickard, you can now change the device’s wake word so instead of saying “Alexa, play music”, you can say “Computer, play music.” Which is infinitely better.

Tagged in: Gadgets Technology Tips

Email Out of Control? Six Tips to Tame Your Inbox

Posted by on in How To

ComputerFrustrationEmail is the lifeblood for many businesses. From quick little notes to co-workers to contracts sent to clients, email has a pile of different uses for you and your business. But if you’re like most folks, your inbox can get totally out of control, causing you to lose focus on the important messages. It’s time to tame your inbox with these six tips.

Tagged in: Email Outlook Spam Tips